smg3602026.40.0

For SMG clients with a valid username and password, the smg360 reporting app provides real-time, dynamic access to customer feedback and other data sources for the purpose of taking fast action on insights that improve brand experiences and drive customer loyalty. The smg360 reporting app is available in over 40 languages.

SMG inspires experiences that improve people’s lives. We are a catalyst for change, providing actionable customer, patient, and employee insights that boost loyalty and drive business outcomes. Our unique model puts a dual focus on platform technology and professional services-making it easier to collect, analyze, and share feedback and behavioral data across the enterprise. To learn more about our customer experience management, employee experience, and brand research solutions, visit www.smg.com.

Version History You can now share feedback about your experience with the app through short surveys 2026.40.0 Oct 6 Fixed an issue that could prevent custom case signatures from being added or edited successfully. 2026.35.1 Sep 8 - Improved comment search — results now include all matching comments, with faster loading
- Fixed an issue where push notifications could still arrive after logging out
- Analytics improvements and bug fixes 2026.31.0 Aug 13 This update fixes an issue that was stopping push notifications from reaching some users, so you won't miss important alerts. We've also made it easier to move between comments while reviewing feedback, and fixed a few display issues for a more reliable experience. 2026.24.0 Jun 12 Improved comment-management workflows with more reliable filters, clearer status updates, restored rating and hierarchy details, and better source visibility across cases and comments. 2026.21.1 May 27 We’ve made a few improvements to keep your information accurate and easy to access. Customer details in cases and alerts now display correctly, and we’ve fixed issues with dates and time zones so everything appears as expected. 26.13.0 Apr 1 Customer Experience measurement fixes 25.50.1 12/18/2025 Improvements to the Comments Overview page 25.30.0 07/29/2025 We fixed some bugs to make your experience smoother. 25.22.0 05/29/2025 What’s New in This Update

We’ve made it easier to view and manage your locations in the SMG Mobile App.

• Map View is Back!
If you have fewer than 15 locations, you’ll now see them on an interactive map.
Have 15 or more? You’ll stay in list view for faster browsing.

• Smarter Location Sorting
View nearby locations (within 250 miles) when location services are on.
Not using location? Locations are sorted by name or Unit ID.

• Consistent CX Insights
CX measure, survey or visit date, and date range now match across views.

• Explore More Locations
Zoom and move the map to view pins beyond your local area. 24.45.0 05/09/2025 Bug fixes and enhancements 24.43.0 04/10/2025 Bug fixes and enhancements 24.42.9 03/12/2025 Bug fixes and enhancements 24.42.2 02/10/2025 Bug fixes and enhancements 24.42.1 01/08/2025 Bug fixes and performance enhancements 24.41.1 11/25/2024 Bug fixes and performance improvements 24.41.0 10/09/2024 Bug fixes and performance improvements 24.40.0 10/03/2024 Performance improvements and bug fixes 24.39.0 09/25/2024 Performance improvements and bug fixes 24.38.0 09/18/2024 Performance improvements and bug fixes 24.37.0 09/12/2024 Performance improvements and bug fixes 24.36.1 09/07/2024 Performance improvements and bug fixes 24.35.1 08/30/2024 Performance improvements and bug fixes 24.35.0 08/27/2024 - Bug fixes and performance improvements 24.33.2 08/25/2024 - Bug fixes and performance improvements 24.33.1 08/22/2024